Terms & Policies

Please read these terms carefully before booking your sessions. By registering with Takalam, you agree to these policies.

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All payments must be made in advance before sessions begin.
We accept bank transfers (CIH Bank) and PayPal payments.
Payment proof (screenshot) must be uploaded directly in the registration form before submitting.
Sessions will only be scheduled after payment is verified.
Package prices are fixed as listed on the website. Special requests may have different pricing.

Full refund (100%) available if you cancel before your first session starts.
80% refund if you cancel within the first week of starting your package (minus completed sessions).
50% refund if you cancel within the first month of starting your package (minus completed sessions).
No refunds after 30 days from package start date. Plan your commitment carefully.
Refunds are processed within 7-14 business days to your original payment method.
For group sessions: Full refund if the group doesn't form within 30 days of payment.

Sessions can be rescheduled with at least 24 hours notice at no extra cost.
Rescheduling requests should be made via WhatsApp.
Same-day rescheduling is subject to availability and may not always be possible.
Each session can only be rescheduled once. Further changes may count as a cancellation.
Rescheduled sessions must be completed within your package validity period.

Cancellations with less than 24 hours notice will result in the session being marked as completed.
No-shows (missing a session without notice) will be counted as a completed session.
If you need to cancel your entire package, contact us as soon as possible for refund eligibility.
Repeated last-minute cancellations may result in restrictions on future bookings.

Each session is 50 minutes long.
Sessions are conducted via Zoom or Google Meet. The link will be shared before each session.
Please ensure you have a stable internet connection and a quiet environment.
Camera on is recommended for better interaction, but not mandatory.
Be ready at least 5 minutes before your scheduled session time.
If the teacher is unable to attend, the session will be rescheduled at no cost to you.

Treat each session with respect and professionalism.
Inappropriate behavior or language will result in immediate session termination without refund.
Recording of sessions is not permitted without prior written consent.
We reserve the right to refuse service to anyone who violates these terms.

Group sessions start only when the required number of learners is registered (5 or 10 depending on group type).
Payment reserves your seat. Your spot is confirmed upon successful payment verification.
If a group does not reach the required number within 30 days, you will receive a full refund.
Group sessions follow a fixed schedule. Rescheduling individual sessions is not possible.
Missed group sessions cannot be made up individually. You are responsible for attending at fixed times.
A free 15-minute oral diagnostic test is provided after payment and before the group starts.
If you miss more than 4 consecutive sessions without notice, your spot may be given to another learner.
Learners who drop out after the group starts do not affect remaining learners' schedules.

No WhatsApp communication is provided by default for group sessions.
Before payment, please read all FAQ and Terms & Conditions carefully.
After payment, wait to be contacted by Takalam. Do not initiate contact via WhatsApp.
For urgent matters only, contact via email: takalamenglishcenter@gmail.com
WhatsApp is used only if Takalam initiates contact with you.
Once your group is complete, Takalam will contact you to confirm the schedule and start date.

If you have any questions about our policies, don't hesitate to reach out.

Last updated: January 2026