Terms & Policies
Please read these terms carefully before booking your sessions. By registering with Takalam, you agree to these policies.
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Payment Terms
- All payments must be made in advance before sessions begin.
- We accept bank transfers (CIH Bank) and PayPal payments.
- Payment proof (screenshot) must be uploaded directly in the registration form before submitting.
- Sessions will only be scheduled after payment is verified.
- Package prices are fixed as listed on the website. Special requests may have different pricing.
Refund Policy
- Full refund (100%) available if you cancel before your first session starts.
- 80% refund if you cancel within the first week of starting your package (minus completed sessions).
- 50% refund if you cancel within the first month of starting your package (minus completed sessions).
- No refunds after 30 days from package start date. Plan your commitment carefully.
- Refunds are processed within 7-14 business days to your original payment method.
- For group sessions: Full refund if the group doesn't form within 30 days of payment.
Rescheduling Policy
- Sessions can be rescheduled with at least 24 hours notice at no extra cost.
- Rescheduling requests should be made via WhatsApp.
- Same-day rescheduling is subject to availability and may not always be possible.
- Each session can only be rescheduled once. Further changes may count as a cancellation.
- Rescheduled sessions must be completed within your package validity period.
Cancellation Policy
- Cancellations with less than 24 hours notice will result in the session being marked as completed.
- No-shows (missing a session without notice) will be counted as a completed session.
- If you need to cancel your entire package, contact us as soon as possible for refund eligibility.
- Repeated last-minute cancellations may result in restrictions on future bookings.
Session Rules
- Each session is 50 minutes long.
- Sessions are conducted via Zoom or Google Meet. The link will be shared before each session.
- Please ensure you have a stable internet connection and a quiet environment.
- Camera on is recommended for better interaction, but not mandatory.
- Be ready at least 5 minutes before your scheduled session time.
- If the teacher is unable to attend, the session will be rescheduled at no cost to you.
Communication Guidelines
- Primary communication is through WhatsApp for scheduling and quick questions.
- Response time is typically within 24 hours on business days.
- For urgent matters, please send a WhatsApp message clearly marked as urgent.
- Email (takalamenglishcenter@gmail.com) is available for formal inquiries.
Package Validity
- Single sessions must be used within 2 weeks of purchase.
- Weekly packages must be completed within 2 weeks of the start date.
- Monthly packages must be completed within 5 weeks of the start date.
- Trimester packages must be completed within 4 months of the start date.
Code of Conduct
- Treat each session with respect and professionalism.
- Inappropriate behavior or language will result in immediate session termination without refund.
- Recording of sessions is not permitted without prior written consent.
- We reserve the right to refuse service to anyone who violates these terms.
Group Sessions Policy
- Group sessions start only when the required number of learners is registered (5 or 10 depending on group type).
- Payment reserves your seat. Your spot is confirmed upon successful payment verification.
- If a group does not reach the required number within 30 days, you will receive a full refund.
- Group sessions follow a fixed schedule. Rescheduling individual sessions is not possible.
- Missed group sessions cannot be made up individually. You are responsible for attending at fixed times.
- A 15-minute oral diagnostic test with a tutor is included to assess your level before the group starts.
- If you miss more than 4 consecutive sessions without notice, your spot may be given to another learner.
- Learners who drop out after the group starts do not affect remaining learners' schedules.
Group Communication Policy
- Have questions about group sessions? WhatsApp us anytime!
- We recommend reading the FAQ before registering to understand how groups work.
- Once you register, we'll keep you updated on your group status via WhatsApp or email.
- Need help? Email us at takalamenglishcenter@gmail.com or WhatsApp us!
- We're here to help you on your English learning journey.
- Once your group is complete, Takalam will contact you to confirm the schedule and start date.
Kids Program Policy
- Kids programs are available for children ages 6-16.
- A parent or guardian must be present during the first session for children under 12.
- Parents will receive progress updates after each session via WhatsApp.
- Sessions are designed to be interactive and age-appropriate.
- If a child is consistently disruptive, we reserve the right to pause sessions and discuss with parents.
- Parental consent is required for all enrollments. The registration form must be completed by a parent/guardian.
Corporate Training Policy
- Corporate programs require a minimum commitment of 10 sessions per employee.
- Custom pricing is available based on group size and training requirements.
- A needs assessment meeting will be scheduled before training begins.
- Progress reports can be provided to HR/management upon request.
- Corporate invoicing is available with NET 15 payment terms for established companies.
- Rescheduling corporate sessions requires 48 hours notice (instead of 24 hours for individual sessions).
Exam Preparation Policy
- Exam prep packages include mock tests, writing feedback, and speaking practice.
- We recommend starting preparation at least 2-3 months before your exam date.
- Study materials and practice tests are provided digitally at no extra cost.
- Takalam does not guarantee specific exam scores, but we commit to comprehensive preparation.
- Exam registration fees are not included in our packages and must be paid directly to test centers.
- If you need to postpone due to exam date changes, please inform us immediately.
Have Questions?
If you have any questions about our policies, don't hesitate to reach out.
Last updated: January 2026